Articles: CRM and customer experience
19 Dec 2011
With the end of 2011 in sight, it’s time to turn our attention to what’s to come in 2012. As such, we’ve highlighted some of the key areas that we believe will really help to transform customer service and loyalty over the coming months.
1) A rise in gamification
2) The interest graph
3) SoLoMo
4) NFC and cashless payments
5) Sentiment analysis
Horizon tweets
Want to find out what joined-up digital marketing could do for your business? Come see us on stand 521 at the #businessshow :)
2 days 6 hours ago
We are the brightest #digital #marketing folks @greatbritishbiz stand 521 #CRM http://t.co/XsdsQzGD
2 days 8 hours ago
RT @jkbowser: We'll be giving extended FREE trials of @HTKhorizon thru June-Aug to help UK firms with their business continuity during #London2012.
4 days 4 hours ago
