02nd May 12
BANG: Changing the business continuity industry
BANG is a group of friendly business continuity professionals who physically get together once a month and share experiences all
Read blog13th Apr 12
Britain's Brightest Business
OK, so in reality we're probably not "Britain's Brightest Busine
Read blog13th Mar 12
Building a Social Context (for better customer experience)
Some interesting write-ups are coming out of the SXSW conference, like this one by
Read blog29th Feb 12
Getting things right in the 'customer journey'
egain.com just published some very interesting pan-European research on how to maintain and improve good customer experiences.
Read blog27th Feb 12
Our comment: Soundbite's acquisition of 2Ergo American operations
Today’s announcement of Soundbite’s acquisition of the 2ergo Americas operation raises some interesting questions.
Read blog17th Feb 12
Customer experience: When brand communications become intrusion
Why good customer experience management is essential for business success... A recent report by Pitney Bowes suggests that consumers are becoming increasingly jaded as a result of excessive contact from businesses. Especially via email.
Read blog18th Jan 12
Why today's HTK Horizon launch is a big deal
Today we launch two new editions of HTK Horizon. A big deal? I think it is, and I'll explain why. This launch marks a major milestone for HTK, for small/medium businesses, and for the customer experience management industry.
Read blog19th Dec 11
Enhancing Customer Loyalty in 2012: Our Predictions
The Christmas bells are ringing and we are heading towards a competitive 2012 for businesses. Justin Bowser, head of online at HTK Horizon shares his insights into five key areas which he believes will help transform customer service and loyalty over the next few months.
Read blog14th Dec 11
Personalising the Customer Experience
HTK's Online Community Manager, Kayleigh Bendall discusses her insights into personalising the customer experience.
Read blog06th Dec 11
3 Takeaways from Business Cloud Summit 2011
Justin Bowser, Head of Online Business for HTK Horizon, discusses his 3 takeaways from yesterday's Business Cloud Summit.
Read blogPages
Horizon tweets
Want to find out what joined-up digital marketing could do for your business? Come see us on stand 521 at the #businessshow :)
2 days 6 hours ago
We are the brightest #digital #marketing folks @greatbritishbiz stand 521 #CRM http://t.co/XsdsQzGD
2 days 8 hours ago
RT @jkbowser: We'll be giving extended FREE trials of @HTKhorizon thru June-Aug to help UK firms with their business continuity during #London2012.
4 days 4 hours ago
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