27th Feb 12
Our comment: Soundbite's acquisition of 2Ergo American operations
Today’s announcement of Soundbite’s acquisition of the 2ergo Americas operation raises some interesting questions.
Read blog17th Jul 09
Telco-what-now-dot-com
I was recently invited to take part in a round-table discussion on the state of the telecom industry, and where it goes next. The basic situation is that "bundling" of minutes and text-messages into contract deals has reached a point where profit margins simply can't be squeezed any more. Competing on price is no longer an option, so the obvious answer is "more innovation".
Read blog17th Jul 09
The end of the home-phone nightmare?
Hands-up who saw Dragons Den on BBC2 this week? Whether you're in the telecoms industry or run a contact centre, the pitch that really caught your attention will have been the nuisance-call blocker, TrueCall.
Read blog13th Oct 08
Run from the Bills
Stories about 'The Credit Crunch' are, of course, more than a little prominent in the news these days, with financial institutions in turmoil and defaults on mortgages at a 15-year high, not to mention the plethora of defaulted payments on a much smaller scale. Which is why I am going to mention them. It's an oft-overlooked topic.
Read blog04th Sep 08
Power to the People!
I’ve been in the telecoms and IT industry (is that officially one industry now?) since 1991 and I set-up my own business in 1996. Things really haven’t changed that much in many respects. Without question, the most marked change is the fact that I haven’t had a land-line phone at home since 1996, but in that time I’ve only changed my mobile three times (yes, really).
Read blog28th Aug 08
The devil in disguise?
Last week I found myself trawling around various contact centre blog sites (here for example) and was quite surprised by the wide apprehension there still appears to be about the use of interactive technologies such as speech recognition and biometric speaker verification.
Read blog18th Aug 08
Pies
Hello and welcome to the first HTK Blog! What you'll find here is a reasonably eclectic mix of comment, observation and analysis, and I hope that you'll find some of it interesting enough to reply to. For those of you who haven't yet stumbled across www.htk.co.uk, let me explain in very brief terms what it is that we do.
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