13th Mar 12
Building a Social Context (for better customer experience)
Some interesting write-ups are coming out of the SXSW conference, like this one by @techielicious that talks about the way today's social media tools are evolving.
Read blog25th Nov 11
Sentiment and CRM: Working Together in Harmony
HTK's intern Cassie Bendall, discusses the benefits behind sentiment analysis. - What do people think about your company? - What problems are your customers experiencing? - What do they like about your company vs. your competitors?
Read blog03rd Nov 11
Visiting the East of England Autumn Marketing Conference 2011
Kayleigh Bendall, HTK's Online Community Manager talks about her highlights from this years CIM Event.
Read blog
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