Suffolk Constabulary
Sector:
Public sector
A replacement was required for Comnet, the previous police messaging system, which was slow, awkward to use, and under utilised.
Using Police Direct™, a high volume, hi-tech public messaging service provided by HTK, Suffolk Constabulary achieved efficiency savings of 10% and cost savings of £60k per year by sending information efficiently to members of the public through email, SMS text messaging and recorded voice telephone messaging.
"Police Direct™ allows us to use the public as our eyes and ears to prevent crime from occurring, and also to try and detect crimes. We use the service in day to day policing, firstly as a way to identify crime trends, and secondly to send out messages to registered members of the public."
Chief Inspector Adrian Dawson, Head of Operations Communications
