As a valued customer, we want to ensure that you continue to get the most from your investment
in Horizon. We offer free advice on best-practices, free workshops to brainstorm new ideas, and
a collaborative product roadmap to ensure that Horizon meets and exceeds your needs.
Our customers include retailers, media agencies, telcos, utility companies, police forces and government departments. Some of the biggest brands and most critical services depend on Horizon every day.
Empower citizens through sm
arter self-service
We believe that communication technology can fundamentally change the way that public services are delivered. We're in a period of radical public service reform, where we all need to look at different, better and more cost effective ways to meet the changing needs and demands of citizens.
Deliver better public services for less
Through a shift to digital channels and citizen self-service, we can help you to deliver more cost effective public services. Inbound call volume can be significantly reduced through a combination of multi-channel service automation and proactive outbound communication by email, SMS and IVR.
HTK is a Buying Solutions supplier.
Some of our customers
Loyalty and cross-sell promotion
Particularly in the pre-pay market, building and maintaining customer loyalty is crucial to success. Timely and efficient customer service is paramount in order to maintain a loyalty advantage, and that loyalty must be converted into sales through a focussed cross-sell campaigning platform.
Horizon empowers
It’s the ultimate campaign engine. Linked to your CRM, outbound email and SMS calls-to-action are micro-targeted, and inbound responses can be handled by the industry’s only true ‘marketing IVR’ capability. Compared to other approaches, response and conversion rates are through the roof.
Some of our customers
Proactive incident management
When the lights go out (or the broadband goes down, or the water turns brown...) you want to notify affected customers as quickly as possible. By letting them know that you’re aware of the problem and dealing with it, they’ll feel valued and cared-for and far more likely to forgive you.
Horizon empowers
Horizon let’s you micro-target communications to just the affected geographic area. Outbound emails, SMS and voice calls are backed-up by equally personalised inbound channels. And when things are running smoothly, we can automate your appointment and payment reminders too.
Some of our customers
Retail
Happy customers buy more, and really happy ones will tell their family and friends. But it’s not just about price. Shopping is about the whole experience of doing business with your brand. In fact, price is rarely the deciding factor in whether you’ll get repeat business – customer service is king.
Horizon empowers
Customers want to feel valued for the amount of money they spend with you. They want good old-fashioned, personal service. Using Horizon to link your marketing and service campaigns to your CRM data, you’ll make relevant, timely and engaging offers – backed-up by ‘moments of magic’.
Some of our customers
Enterprise
Your customers and staff are at the heart of your business, and maintaining a healthy heartbeat is what keeps your business ticking. Whether your market is other businesses or the general public, you want the best tools available to let you ‘sell more and serve better’, on a budget.
Horizon empowers
Your head of marketing wants to go multi-channel and social... tick. Your service manager would like a facility for customers to enquire about their order status by SMS... tick. Your IT helpdesk wants to make it easier for staff to reset their passwords out of hours... tick. You have Horizon.
Some of our customers
