We work with customers across a wide range of industries, both direct and through partners. We help our customers to make better use of their customer data to target their marketing, improve customer self-service and add automated, personalised customer comms to their business processes.
Our customers include retailers, media agencies, telcos, utility companies, police forces and government departments. Some of the biggest brands and most critical services depend on Horizon every day.
Suffolk ConstabularyUsing Police Direct™, a high volume, hi-tech public messaging service provided by HTK Horizon, Suffolk Constabulary achieved efficiency savings of 10% and cost savings of £60k per year by sending information efficiently to members of the public through email, SMS text messaging and recorded voice telephone messaging. |
Birmingham City CouncilBirmingham City Council is using Horizon to improve community resilience. It's allowing their resilience team to be a lot smarter in the way they communicate both internally and with their diverse and complex communities. Read the case study |
Telefónica O2 UKBy implementing a high volume inbound ‘marketing IVR’ service, HTK Horizon helped Telefónica O2 UK to improve campaign response and conversion rates by over 200%, retaining 61,000 out of 225,000 "at risk of churn" subscribers and delivering a return on marketing investment of over 900% . |
South Staffordshire WaterSouth Staffs Water is using HTK Horizon to send timely and useful information to customers by email, SMS text and interactive voice calls. By using Horizon platform for everything from appointment reminders and payment advice to emergency alerts and service notifications, South Staffs Water can build on its excellent customer service while keeping charges low. |
SpecsaversSpecsavers is using HTK Horizon for inbound IVR "nearest store" call steering. |
Urban VintageUrban Vintage, a small but ambitious fashion retailer, has built customer loyalty and achieved remarkable sales results through smart use of HTK Horizon for their email and SMS marketing. |
RenaultAn innovative interactive voice response (IVR) self-service solution from HTK helped Renault to explore the potential for voice biometrics in reducing the costs and time wasted with resetting forgotten, expired or compromised passwords. |