FAQs

Horizon lets you make automated outbound phone calls, and receive inbound phone calls to a freephone, local rate, national rate or premium rate phone number.  Inbound calls can be answered with a simple pre-recorded message or can be handled with a series of messages, touch-tone menus and even speech recognition that uses a computer to recognise what the caller is saying.

Basic message playback is supported as standard in Horizon Lite and Professional on a UK 0844 number, and other numbers are available on request.  More advanced IVR functionality like touch-tone menus and outbound "appointment reminder" services can be added through Horizon IVR Studio and add-on "I-Modules".

The term "super role" refers to a HTK Horizon user who has full administrative control of the application.

This is an optional ‘add on’ function for Horizon, much like adding an app on a smart phone.

I-Modules include: Email to SMS, SMS to Email, Call Attendant, Appointment Reminder, Call Queue, Conversation Manager, Broadcast Manager, Play Message, Play Prompt SMS Auto Responder, Horizon Record, Contact opt In manager, Contact opt out manager and profile updater (These may not all be available initially but will soon all be made available to purchase as extras).

When importing contacts in bulk, a Horizon user would create a CSV (comma separated values) file with all the contact information inside. This file will need to be formatted in a specific way to ensure that the import is successful, for example: firstname, lastname, DOB etc; a correctly formatted template can be downloaded from the Import Contacts screen.  

The comma in the list is called the 'delimiter.’ The delimiter button allows the user to tell the Horizon import process how they have separated the values. These values can be separated either with a ',' or a ';' and that way Horizon can identify which value goes on to which field in the database.

Horizon Professional lets you share information between different users within your Horizon account, and in Horizon Enterprise you can also share information across different Horizon accounts.

Sharing between users:

With Horizon Professional and Horizon Enterprise, you can have separate user logins for your Horizon account (3 on Professional, unlimited on enterprise).  These users can be given different permissions so that (for example) one users can only create and update subscriber records, another can create your message content and another can run campaigns.

Sharing between accounts:

With Horizon Lite and Professional, all your data is self-contained within your Horizon account, and can't be shared with other accounts.  

Horizon Enterprise has been designed to support multiple accounts and organisational hierarchies.  It allows one-way or two-way sharing and inheritance of data; for example to organisations that want to enable locally managed marketing campaigns but want to be able to aggregate campaign data at a national or international level.

A pro-rata amount will be charged when you subscribe, for the remainder of that month.  Full monthly charging will start at the beginning of the next month. 

"Top-up" payments for SMS, email or telephone call credit can be made at any time, and will be charged straight away.

You'll receive a detailed invoice by email whenever a payment is charged.

Log into Horizon and click the "manage my account" button on the Horizon home screen.

Then select ‘change my payment method’.

If your connection to the Internet is lost when adding information to a Horizon screen, any data which has not been specifically saved won't be recoverable. 

Many types of information in Horizon, including contacts and messages, automatically goes into a Recycle Bin and can be easily recovered (it can also be permanently deleted from the Recycle Bin if needed). 

If data is not in the recycle bin or is lost in any other way, it can be recovered from Horizon backups held by HTKl though a professional services charge may be incurred.

We hope you'll upgrade to Horizon Lite or Professional! 

When your free trial expires you won't be able to login as normal, but you will be able to upgrade to a paid subscription and any data you have entered during your trial will be kept.  If you're not sure how to get the most out of Horizon during your trial, be sure to check out one of our regular free webinars.

HTK Horizon is designed to be used from a PC or Laptop, but is supported to varying levels on mobile devices such as smart phones and tablets.  HTK will be working on full support of mobile devices as part of the development roadmap over the coming few months. 

All data is stored in our ISO27001 certified infrastructure, which is only accessible by approved members of the HTK Operations team.

All of our systems and data are hosted at secure Tier-4 data centres in the UK, certified to ISO 27001 - the internationally recognised standard for information security.

And did you know... everyone in our team is security cleared to UK 'SC' level.  Data security is VERY important to us!