How-to guides
Horizon is powerful, with market leading features that you simply won't find elsewhere.
It's also a platform for innovation, with limitless possibilities.
How do I find my way around Horizon?
You don’t need to be a marketing expert or professional web designer to understand how to use Horizon. It’s been designed to be quick and easy to use, with some very cool features that you’ll discover along the way.
The first thing you need to do is get comfortable with using the Horizon user interface, or “UI”.
Getting started
Take a look at this PDF article, which will show you what the user interface looks like and what each part of it does.
HTK Horizon - finding your way around the UI
Watch more
You can watch Horizon being used on our YouTube channel.
(yes, we know there's no sound on some of the videos yet!)
We recommend you watch the videos full screen at 720P resolution.
Next steps
Once you've got comfortable with the UI, we recommend you take a look at these guides:
1. Getting started with Horizon: The 5 things you need to know
2. Step-by-step: Creating your first Horizon campaign
Still have some questions?
No problem! Please email Kayleigh Bendall (our very friendly Community Manager) and we'll get straight back to you.
How do I get support?
If you've got a problem with Horizon, we'd really like to know!
Our support team will be really grateful if you can do a little prep before contacting them; for example getting a screenshot of the error you're seeing or noting the steps they would need to follow to reproduce the issue. The more information you can provide about the problem you're having, the better.
Here's what you need to do:
Horizon Enterprise customers
We'll respond as soon as we can, based on our service level agreement (SLA)
1. Call our Service Desk on 0800 368 4040 (UK) or +44 870 600 2313 (International)
2. Or, email our Service Desk on support@htk.co.uk
3. Note that for urgent problems, especially out of hours, we'd prefer you to call.
Horizon Professional customers
1. Take a look at this guide on how to get support
2. Ask a question or report a problem through our Facebook "Get Satisfaction" community
3. Or, you can email us at online.support@htkhorizon.com
4. Or if it's urgent, you can call us FREE between 9am and 5pm Mon-Fri (UK time) on 0800 368 1050
Horizon Lite customers
1. Take a look at this guide on how to get support
2. Ask a question or report a problem through our Facebook "Get Satisfaction" community
3. Or, you can email us at online.support@htkhorizon.com
There's a lot to take in... where should I start?!
First, take a look at this PDF article, which will show you what the user interface looks like and what each part of it does:
HTK Horizon - finding your way around the UI
Then take a look at this article, which explains the main Horizon concepts:
Getting started with Horizon: the 5 things you need to know
You're bound to have a few questions, but don't worry - we'd love to talk to you about what you're trying to achieve! Here's our guide on how to get help and advice through our online community.
White papers and articles