We'll help you put in place a joined-up approach to your digital marketing and customer service automation; to improve your customer experience, generate brand loyalty and grow your revenues. We’re here to create a win-win for you and your customers.
When we hear the phrase "good old-fashioned service", we think of a sense of recognition and the feeling of being valued and cared-for as a customer.
Our mission is to eradicate irrelevant marketing emails and text messages, ‘dumb IVR systems’ and long call queues by helping organisations to use technology in a much smarter and more personal way.
Timely outbound contact can be a great way to reduce inbound calls, and a fantastic way to provide a loyalty-building experience.
Even when there’s a crisis; for example when we see the news about airline passengers being stranded at an airport, their biggest complaint is a lack of communication.
We can’t eradicate your IVR full-stop, but we can help you do it better. Using simple rules based on your CRM data and even on the caller’s location, every call can be individually treated.
An outcome might still be to put a customer's call into an IVR, but with Horizon we can make it a smart IVR with menus tailored to the caller.
To help you get the most out of our software, we're here when you need us with a growing library of on-line resources, free UK support, and an on-line community where you can ask questions or report any problems.
We can also run face-to-face and online training sessions to get you up the learning curve, and help you to set up your Horizon account; importing your contact database, building some customer segments, creating your email and landing page templates.
With today's technology there is unlimited scope to communicate with your customers in a low-cost but highly effective way, to improve satisfaction and generate sales.
Let us show you what’s possible in a free Discovery Workshop.